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Vivacom – Case Study

June 19, 2007


The main business challenge for Vivacom was to achieve optimum efficiency in a market in the presence of strong competition. Together we embarked on a mission to meet that challenge.

A thorough business analysis was initiated and performed, which focused in areas of improvement of customer care and billing process, optimizing overall costs, and provision of more flexible services. The technical architecture solutions which were developed were focused on finding the performance bottlenecks, checking compatibility between legacy & new systems, as well as feasibility studies of new solutions & services.

Vivacom reduced operating costs, improved billing & reporting times, increased security due to significantly lowered count of manual operations, internal business processes efficiency optimization, and launched new VAS & IMS services.

Author: Maria Williamson

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